So, I picked up the phone and called American Century Investments, who is holding the tiny bit of money that is my Roth IRA.
Wow. What an amazing customer service experience.
- There are no menus. You call and the auto-attendant says "A customer service rep will be with you soon," and they mean soon. I waited about 30 seconds, and we're only 9 days from TAX DAY.
- I spoke to 2 reps; they both spoke perfect english and understood exactly what the problem was and what I needed. Recharacterize $ X from 2008 to 2009? Absolutely.
- And without prompting she gave me all the info I needed at the end of the call: The current date and time, her time zone, her name, the confirmation number for the change, the dollar amount of the change, and when I'd see it in my account.